Frequently Asked Questions

Q: Will this item fit my car?
A: Please be sure to read our description very carefully before contacting us about interchange. We put all the information we have in our item listings. Also be sure to check the part number and pictures.

Q: I want to call and talk to some one, Where is your phone number?
A: 9:00am-10:30pm Pacific Standard Time: 714-357-4144.

Q: I need a part that is not listed in your eBay store, what do I do?
A: Please contact us.

Q: I live out side of the US and would like to have an item shipped to me, is it possible?
A: We can ship internationally with the Ebay Global Shipping Program. Please contact us if you would like to purchase an item so we can send you a link to the item on Ebay.

Q: I need to return an item. What do I do and where do I send it?
A: Please contact us before making any returns. All returns must be accompanied by an RMA number for return and the item number from your transaction. Any return sent back with out any information will be charged a 25% restocking fee.

Q: I received my product damaged. What do I do?
A: In the rare event of an item being damaged in transit we require you agree to the following terms: All packaging must be saved. You will surrender the item to the shipping company for inspection. We must be notified within 5 business days of arriving damaged. If any of these terms are not satisfied no refund can be issued.

Q: How do you calculate shipping costs?
A: Our shipping and handling charges for items sold on our auctions are combined to ensure the lowest possible fee to the buyer. Most of the cost you are noticing actually comes from the expense of high quality packing materials, item testing, and the time to create custom packaging for many of our items.

Q: Do you charge sales tax?
A: By law we are required to collect sales tax for items shipped to addresses in California. Currently, we collect 8.00% of the final auction price.

Q: How do I track my shipment?
A: Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, tracking numbers are assigned before our carrier actually picks up your shipment. Tracking links may take up to 24 hours to be activated within the carrier's system.

Q: What are your shipping options?
A: For most of our listings, we provide ground shipping. Please contact us if you need your item shipped faster.

Q: What do I do if my shipment never arrived?
A: Please allow up to 8 business days for your item to be delivered. You will receive a tracking number for your shipment by email within 48 hours of purchase (weekends and holidays excluded). Please contact us if your item is not delivered within this time frame or if the tracking notes a delivery issue.